OUR SERVICES
Enhancing the Team: Maximizing High Communication
Enhancing the Team is an interactive workshop designed to foster skills that maximize high communication such as:
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Giving and receiving constructive feedback
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Empathetic listening
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Solution-oriented dialogue
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Building trust within the workgroup
Enhancing the Team challenges employees to rethink their approaches to others with a stronger understanding of varied perspectives, opinions and behaviors. Combining a more mission-oriented focus with practical skills, employees will bring ideas back to their own workplace that will improve their relationships and create a more rewarding atmosphere.
Here to Serve:
“Customer service” for public service personnel
Here to Serve: “Customer service” for public service personnel is a highly interactive workshop customized for the unique circumstances of public service personnel. Based on the acronym R.E.S.P.E.C.T., Here to Serve: “Customer service” for public service personnel gives particular focus to a variety of relational exchanges between public employees and “the public”: citizens, clients, wards, patients and subjects. This workshop uses a variety of instructional techniques to offer participants practical skills in handling a wide range of situations with internal and external customers in the public service arena. Participants will leave this workshop with new perspectives on their own approaches to those that they serve. The acronym R.E.S.P.E.C.T. is an abbreviation for the topical areas of Reactions, Empathy, Smiling, Patients/Perps/People, Emblems, the Chief, and Trust. Also included in this workshop are activities that further explore:
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Reactions when safety is the priority
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Body language, tone and approach
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Defining the relationship and the expectations
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Emblems and symbolic authority
Here to Serve:
“Customer service” for public service personnel
Here to Serve: “Customer service” for public service personnel is a highly interactive workshop customized for the unique circumstances of public service personnel. Based on the acronym R.E.S.P.E.C.T., Here to Serve: “Customer service” for public service personnel gives particular focus to a variety of relational exchanges between public employees and “the public”: citizens, clients, wards, patients and subjects. This workshop uses a variety of instructional techniques to offer participants practical skills in handling a wide range of situations with internal and external customers in the public service arena. Participants will leave this workshop with new perspectives on their own approaches to those that they serve. The acronym R.E.S.P.E.C.T. is an abbreviation for the topical areas of Reactions, Empathy, Smiling, Patients/Perps/People, Emblems, the Chief, and Trust. Also included in this workshop are activities that further explore:
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Reactions when safety is the priority
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Body language, tone and approach
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Defining the relationship and the expectations
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Emblems and symbolic authority
Creating Public Value
Creating public value is an interactive workshop in which participants explore strategies for process improvement and enhanced service quality within their own organization. Today’s public service agencies face the challenges of determining “the big picture” while managing “the devilish details,” so this workshop is designed to expose participants to a variety of ideas that are flexible, strategic and cost-effective, but most importantly, practical for implementation. While the target audience for this workshop may appear to be managers and administrators, all levels of employees will develop an appreciation for their role in process and service improvement.
Ethical Perspectives of Leadership
Ethical Perspectives of Leadership is not just for supervisors and managers. Participants will examine their own motivations and behaviors and how they influence those around them. This workshop offers experiential learning through role plays and personal reflection, leaving participants with new perspectives on workplace “victimization” and the slippery slope toward unethical decision making. Public safety personnel would benefit from this workshop, particularly, since it emphasizes daily interactions through staff meetings, roll calls and line-ups. Activities, including role plays, will address actions to interrupt the slippery slope of unethical decision making.
Great Grammar
Great Grammar is an intensive and fun workshop that focuses on avoiding, finding and fixing the most common writing errors. Participants will develop skills for
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Mastering active/passive voice
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Properly placing modifiers
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Effectively structuring sentences
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Fixing the most common punctuation errors
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Identifying commonly misused words
Great Grammar includes scavenger hunts and group competitions that keep participants engaged and energized. Great Grammar is designed to improve the basic writing skills of employees through practical activities, and offers references/resources that employees take with them back to the workplace.
Business Writing
Business Writing is an interactive workshop that considers two main aspects of business correspondence: Policy and Process. Policy refers to agency or organizational mandates, e.g., public records, formatting, use of logos/letterhead, etc…. Process refers to the multi-stage approach writers should use for business correspondence such as letters, emails and memos. The stages include:
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Preparing & Planning – Positive and negative messages
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Using Proper grammar and mechanics
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Piloting – Collaboration for clarity
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Proofreading – Six steps to effective editing
Business Writing involves fun and engaging activities that make this workshop a memorable experience. Employees leave with several tips and resources that they can easily take with them and incorporate into their workday lives.
Business Writing Part 2
Business Writing Part 2 is an interactive workshop that further develops aspects of business writing to include activities to improve grammar, mechanics and usage such as:
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Parallel structure
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Effective passive voice
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Subject-verb agreement
Participants will learn techniques for preparing and organizing their business writing to ensure that their communications are audience-centered, visually appealing and credible, with consideration for:
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Language and logic
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Persuasive messaging
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Integration of an oral presentation
Business Writing Part 2 can be customized to include/replace topics more suitable to the intended audience. Business Writing Part 2 does not require the Business Writing workshop as a prerequisite.
Diversity’s new reality
Diversity’s new reality offers participants an interactive workshop that examines several challenges when race, ethnicity and gender meld with the unique circumstances of public service. Internally and externally, the need for inclusion has never been more important for public agencies, not only to improve their effectiveness, but maintain their legitimacy as well. Participants will identify several challenges and potential solutions relating to:
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Barriers that impact employees (and potential employees)
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Negative perceptions that affect public opinion and cooperation
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Features of organizational culture that limit individual and collective capacity
Public Safety: In the age of social media
Public Safety: In the age of social media is an interactive workshop that gives particular focus to the unique circumstances of enforcement and emergency personnel, and the “everybody’s watching” phenomenon that impacts organizational climate and employee morale. Public Safety: In the age of social media offers realistic perspectives on personal agency, freedom, and responsibility in the public safety service arena. Benefitting from a variety of instructional techniques, participants will gain practical skills and new perspectives on their own circumstances and their approaches to those that they serve.
Public Safety: In the age of social media
Public Safety: In the age of social media is an interactive workshop that gives particular focus to the unique circumstances of enforcement and emergency personnel, and the “everybody’s watching” phenomenon that impacts organizational climate and employee morale. Public Safety: In the age of social media offers realistic perspectives on personal agency, freedom, and responsibility in the public safety service arena. Benefitting from a variety of instructional techniques, participants will gain practical skills and new perspectives on their own circumstances and their approaches to those that they serve.
Public Safety: In the age of social media
Public Safety: In the age of social media is an interactive workshop that gives particular focus to the unique circumstances of enforcement and emergency personnel, and the “everybody’s watching” phenomenon that impacts organizational climate and employee morale. Public Safety: In the age of social media offers realistic perspectives on personal agency, freedom, and responsibility in the public safety service arena. Benefitting from a variety of instructional techniques, participants will gain practical skills and new perspectives on their own circumstances and their approaches to those that they serve.
Welcome to Supervision: To coach or counsel, develop or discipline?
Welcome to Supervision: To coach or counsel, develop or discipline focuses on the balancing act required of supervisors in the management of employee performance. This interactive workshop includes activities to strengthen effective approaches to each of these responsibilities as well as the demands for proper documentation. This workshop offers practical skills that are useful for immediate implementation and evaluative assessments, which can be beneficial for personnel aspiring to get promoted. Participants will be able to:
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Differentiate coaching versus counseling approaches
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Demonstrate effective actions that influence employee performance
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Identify appropriate circumstances for development in lieu of discipline